Introduction

At Boom 106.9 & IKTv112, we strive to ensure our customers are satisfied with their purchases and experiences. This refund policy outlines the conditions under which refunds will be issued. By making a purchase on our website, you agree to the terms of this refund policy.

Payment Processor

Our website uses Stripe as the payment processor. All transactions and refunds will be handled through Stripe. For more information about Stripe’s policies, please visit Stripe’s official website.

Eligibility for Refunds

Refunds are considered under the following circumstances:

• If there was an error in the transaction.
• If the service or product purchased was not delivered as promised.
• If a purchase was made fraudulently.

Requesting a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at [insert contact email/phone number] within 14 days of the transaction.
2. Provide your order number, proof of purchase, and a detailed explanation of the reason for the refund request.

Processing Refunds

• Once your refund request is received, we will review it and notify you of the status of your refund within 7 business days.
• If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Partial Refunds

• Partial refunds may be granted in certain circumstances, such as services or products being partially fulfilled or used.

Non-Refundable Items

The following items are non-refundable:

• Digital products once they have been accessed or downloaded.
• Services that have already been fully performed.

Disputes

If you dispute a charge with your bank or credit card company, please notify us immediately. We will work with you and Stripe to resolve the issue.

Changes to This Refund Policy

Boom 106.9 reserves the right to update or modify this refund policy at any time. Changes will be posted on this page, and the date of the latest revision will be indicated at the top.